Privacy Policy
At Zexcarts, we consider privacy a fundamental part of providing a trustworthy shopping experience. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit Zexcarts, place an order, or contact our support team.
By using our website, you agree to the practices described in this policy. If you do not agree with these terms, please discontinue using our services.
Who We Are
Company Name
Zexcarts
Registered Business Address
Zexcarts
6 Tak Man Street
Wing Fu Building
Hung Hom, Kowloon
Hong Kong
Warehouse Address
40 The Calls
Leeds
LS2 7EW
United Kingdom
- Email: info@zexcarts.com
- Contact Form: Available online on our Contact Us page
Customer Service Hours
Monday to Saturday: 9:00 AM – 6:00 PM CST
Follow us on Instagram: @zexcarts.shop
Data We Collect
When you interact with our website, certain information may be collected, including:
- Technical information such as your IP address, browser type, device information, and time zone
- Personal information provided during checkout, including your name, email address, phone number, shipping address, and payment information
- Information shared when contacting our support team, including inquiries, messages, or feedback
How We Use Your Data
The information we collect helps us operate our store and improve your shopping experience.
We may use your information to:
- Process and deliver your orders
- Provide customer support and respond to inquiries
- Protect our website and reduce fraudulent activity
- Improve website functionality and shopping experience
- Send updates, promotions, or marketing communications if you choose to receive them
Sharing Your Data
Your information may be shared with trusted service providers that help us operate our business, including:
- Payment processing providers
- Shipping and courier partners
- Technical and marketing partners such as Shopify
We do not sell, rent, or trade your personal information to third parties.
Cookies
Our website uses cookies to improve functionality and enhance your experience.
Cookies may help us:
- Remember your preferences and settings
- Improve website performance and usability
- Show content and recommendations relevant to your interests
You may disable cookies through your browser settings at any time. Please note that some website features may not function properly if cookies are disabled.
Your Rights
You have control over your personal information. Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections or deletion of your information
- Restrict or object to certain data processing activities
- Receive a copy of your personal data
- Withdraw consent for marketing communications at any time
To submit a request regarding your personal data, please contact us at info@zexcarts.com.
Children’s Privacy
Our website and services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been provided, it will be removed promptly.
International Data Transfers
If you are located outside the country where our services operate, your information may be transferred to and processed in other countries by trusted partners, including payment processors, shipping providers, and technology platforms.
We take appropriate measures to ensure that all international data transfers are handled securely and in accordance with applicable data protection laws.
Data Security and Retention
Protecting your information is important to us. We maintain appropriate security measures to safeguard your personal data.
Your information is retained only for as long as necessary to:
- Provide our products and services
- Comply with legal and regulatory obligations
- Resolve disputes and enforce our policies
Updates to This Policy
From time to time, this Privacy Policy may be updated to reflect changes in our business practices, technology, or legal requirements. The latest version will always be available on the Zexcarts website.
We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us.
Company Name
Zexcarts
Registered Business Address
Zexcarts
6 Tak Man Street
Wing Fu Building
Hung Hom, Kowloon
Hong Kong
Warehouse Address
1 Burlington Lane
40 The Calls
Leeds
LS2 7EW
United Kingdom
Contact Information
- Email: info@zexcarts.com
- Contact Form: Available online on our Contact Us page
Customer Service Hours
Monday to Saturday: 9:00 AM – 6:00 PM CST
Instagram: @zexcarts.shop
Thank you for choosing Zexcarts. We appreciate your trust and remain committed to protecting your personal information while providing a safe and reliable shopping experience.
