Privacy Policy
At Zexcarts, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://zexcarts.com/, browse our products, place an order, or contact our customer support team.
By using our website, you acknowledge the practices described in this Privacy Policy, subject to applicable privacy laws.
1. Information We Collect
We collect information necessary to operate our online store, process orders, provide customer support, and improve our services.
Personal Information
Depending on how you interact with our website, we may collect:
Full name
Email address
Phone number
Billing and shipping address
Order details and purchase history
Information you provide when contacting customer support
Automatically Collected Information
When you browse our website, certain technical information may be collected automatically, including:
IP address
Browser type and device information
Operating system
Pages visited and interactions with our website
General website usage and performance information
The information collected depends on the website features and technologies in use.
2. How We Use Your Information
We may use your information for the following purposes:
To process, confirm, fulfill, and deliver your orders
To send order confirmations and shipping updates
To respond to questions and provide customer support
To manage returns, exchanges, refunds, and order-related requests
To maintain, operate, and improve our website
To help detect and prevent fraudulent transactions and unauthorized activity
To comply with applicable legal obligations
We do not sell or rent your personal information to third parties.
3. Payment Information
Payments made through our website may be processed by third-party payment providers.
Your payment information is handled according to the privacy and security practices of the payment provider used during checkout.
Zexcarts does not intentionally store complete payment card numbers on its own systems. The payment information collected and processed depends on the payment method and provider.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential store functions, remember preferences, understand website performance, and improve the shopping experience.
Depending on the tools enabled on our website, these technologies may help us understand how visitors interact with our pages.
You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart, checkout, or other website features.
Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.
5. How We Share Information
We may share relevant information with service providers when necessary to operate our business and fulfill your requests.
These providers may include:
Payment processors that handle transactions
Shipping and delivery providers that transport orders
Website hosting and ecommerce service providers
Customer support and email service providers
Analytics or security providers, where used
Legal or regulatory authorities when disclosure is required by law
We limit shared information to what is reasonably necessary for the relevant purpose.
Third-party service providers may process information according to their own privacy policies and applicable legal obligations.
6. Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access controls, secure website connections, and appropriate safeguards provided by our website and service providers.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and meeting applicable legal requirements.
When information is no longer needed, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Request information about how your personal information is used
Some requests may be subject to legal exceptions or recordkeeping requirements.
To exercise an applicable privacy right, please contact us using the details provided below.
9. Children’s Privacy
Our website is intended for a general shopping audience and is not directed at children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without appropriate authorization where required by law.
If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We do not control the privacy practices of external websites. If you visit a third-party website, we encourage you to review its privacy policy before providing personal information.
11. International Visitors
Depending on where you live and how our service providers operate, your information may be processed in a country other than your country of residence.
Where applicable, we will handle such transfers in accordance with relevant privacy and data protection requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or applicable legal requirements.
Any updates will be published on this page with a revised effective date. We encourage visitors to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us using the details below.
Business Name: Zexcarts
Website: https://zexcarts.com/
Phone: +44 7862 688216
Email: info@zexcarts.com
Business Address: 40 Call Ln, Leeds LS2 7EW, United Kingdom
Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM UK time
Saturday–Sunday: Closed
