Return and Refund Policy
At Zexcarts, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, we provide a clear return and refund process to help you resolve the issue.
1. Return Period
You may request a return within 30 days of the delivery date, subject to the conditions outlined in this policy and applicable consumer protection laws.
UK customers generally have a legal right to cancel most online purchases within 14 days of receiving their goods. This legal right is separate from our additional 30-day return policy.
Please contact our customer support team before sending any item back so we can provide the appropriate return instructions.
2. Return Eligibility
To qualify for a return under our additional 30-day return policy, items should meet the following conditions:
The item is unworn, unwashed, and unused, except for reasonable handling to inspect the item.
The item is returned in its original condition, with its original packaging where reasonably possible.
Original tags and labels are included where possible.
Proof of purchase or a valid order number is provided.
If an item is faulty, damaged, incorrectly supplied, or not as described, your statutory rights will apply. We will not refuse a valid legal claim solely because an item has been unpacked or reasonably inspected.
3. How to Request a Return
To start a return, please follow these steps:
Email our customer support team at info@zexcarts.com.
Include your order number and the reason for your return.
Wait for our team to review your request and provide the appropriate return instructions.
Carefully package the item and follow the instructions provided by our support team.
Please contact us before sending a return so we can help you use the correct return procedure. This does not affect any statutory cancellation or return rights you may have.
4. Return Shipping Costs
Defective, Damaged, or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us with your order number and a description of the issue.
We will explain the available options and cover reasonable return shipping costs where required by applicable law.
Returns Due to Personal Preference
If you return an item because it does not fit, you selected the wrong size, or you changed your mind, you may be responsible for return shipping costs where this has been properly communicated before purchase and applicable law permits it.
Original delivery charges will be refunded where required by law.
5. Return Shipping Method
Returns must be sent using the return instructions provided by our customer support team.
If a prepaid return shipping label is available, we will provide it by email. Otherwise, we will explain the applicable return shipping arrangements before you send the item.
Please retain your return tracking information until your return has been received and processed.
For statutory cancellation rights, please ensure that the item is returned within the legally applicable period.
6. Exchanges
If you need a different size or would prefer another item, please contact us at info@zexcarts.com.
Exchange availability depends on stock availability. If an exchange is unavailable, you may request a return or refund in accordance with this policy and applicable consumer protection laws.
Please check the available sizes and product details before placing an order.
7. Refund Process
Once we receive and inspect your returned item, we will notify you by email about the outcome of your return request.
Approved refunds will be issued to your original payment method.
For qualifying statutory cancellations, refunds will generally be issued within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever happens first, in accordance with applicable law.
For other approved returns under our additional 30-day policy, we aim to process refunds within 7 business days after approval.
The time it takes for the funds to appear in your account may depend on your bank or payment provider.
If you have not received your refund within the expected period, please contact us for assistance.
8. Restocking Fees
Zexcarts does not charge restocking fees for eligible returns.
Any deductions from a refund will only be made where permitted by applicable law, including any lawful deduction for diminished value caused by handling beyond what is reasonably necessary to inspect the goods.
9. Cancellations
If you need to cancel an order, please contact us as soon as possible at info@zexcarts.com.
If your order has not yet been processed or dispatched, we will do our best to stop it.
If your order has already been dispatched, you may still have statutory cancellation rights or be eligible to request a return under our 30-day return policy.
Nothing in this section limits any cancellation rights provided by applicable consumer protection laws.
10. Contact Information
If you have questions about returns, refunds, or order-related issues, please contact us using the details below.
Store Name: Zexcarts
Phone: +44 7862 688216
Email: info@zexcarts.com
Business Address: 40 Call Ln, Leeds LS2 7EW, United Kingdom
Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM UK time
Saturday–Sunday: Closed
11. Policy Updates
Zexcarts may update this policy when necessary. Any updates will be published on this page.
Changes to this policy will not remove or restrict any statutory consumer rights that apply to an existing order.
We encourage customers to review this page before making a purchase so they understand the applicable return and refund conditions.
