Shop with Confidence
At Zexcarts, we want you to feel great about every order you place with us. If something isn’t quite right, we’re here to help. Our return process is simple, transparent, and designed to give you peace of mind while shopping.
Return Window
You may request a return within 30 days of receiving your order.
If you decide an item isn’t the right choice, simply contact us and we’ll guide you through the next steps.
Return Conditions
To qualify for a return, items must meet the following conditions:
- The item must be unused and unworn
- It must be in its original condition
- All original packaging must be included
Returns that do not meet these conditions may not be eligible for a refund.
No Restocking Fees
We do not charge restocking fees. If your return meets the conditions above, you will receive the full refund for the returned item.
How to Start a Return
To begin a return request, please contact our support team.
Contact Information
- Email: info@zexcarts.com
- Contact Form: Available online on our Contact Us page
Please include your order number in your message so we can assist you as quickly as possible.
Once your request is reviewed, we will provide instructions for returning the item.
Return Shipping
Customers are responsible for return shipping costs.
For your protection, we recommend using a trackable shipping service. This helps ensure your return arrives safely and allows you to monitor the shipment.
Exchanges
If you would prefer an exchange instead of a refund, simply let us know when you contact our support team. We will do our best to arrange the replacement item quickly.
Refund Processing
Once your returned item arrives and has been inspected, we will process your refund.
Refunds are issued within 7 business days after the inspection is completed.
Please note that banks and payment providers may require additional time to complete the transfer before the funds appear in your account.
Need Help?
If you have any questions about returns, exchanges, or your order, our team is always happy to help.
You can contact us anytime at info@zexcarts.com and we will gladly assist you.
