Shipping Policy
At Zexcarts, we aim to provide a clear and reliable shipping experience for our customers. This Shipping Policy explains our shipping destinations, order processing times, estimated delivery times, shipping costs, and order tracking procedures.
1. Shipping Destinations
Zexcarts ships orders to the United Kingdom, subject to the delivery destinations available at checkout.
Please ensure that your shipping address is accurate and complete when placing an order. Available delivery options and any applicable restrictions will be displayed during checkout.
2. Shipping Costs
We offer free standard shipping on eligible orders delivered within the United Kingdom, provided this offer is available for the relevant product and destination.
Any applicable shipping charges or additional delivery fees will be displayed before you complete your purchase.
Please review the shipping information at checkout before placing your order.
3. Order Processing Time
Orders are generally processed within 1 to 2 business days, Monday through Friday, excluding public holidays.
Order processing includes order verification, preparation, and packaging before dispatch.
Orders placed after our daily cut-off time, on weekends, or on public holidays will generally begin processing on the next business day.
Order Cut-off Time: 6:00 PM UK time, Monday through Friday.
Processing times are estimates and may vary during busy periods or when additional order verification is required.
4. Estimated Delivery Time
Our estimated shipping timeline is as follows:
Order Processing Time: 1 to 2 business days
Shipping Transit Time: 3 to 5 business days
Estimated Total Delivery Time: 4 to 7 business days
Delivery estimates may vary depending on the delivery address, shipping carrier, public holidays, weather conditions, and other circumstances beyond our control.
These timeframes are estimates, not guaranteed delivery dates. Please refer to the delivery estimate provided at checkout where available.
5. Shipping Carriers
Orders may be shipped through established delivery carriers, depending on the destination, fulfilment location, and shipping service available.
The carrier used for an individual order may vary.
Where tracking is available, the relevant tracking details will be provided after dispatch.
6. Order Confirmation and Tracking
After placing an order, customers will receive an order confirmation email containing the relevant order details.
Once an order has been dispatched, we will provide a shipping confirmation email with tracking information when available.
Tracking information may take up to 24 hours after dispatch to become active in the carrier’s system.
If tracking information does not update or you need help locating your shipment, please contact our customer support team.
7. Shipping Address Changes
Please review your shipping address carefully before completing your purchase.
If you need to correct your shipping address, contact us as soon as possible and within 24 hours of placing your order.
We will do our best to accommodate the request before the order is processed or dispatched. However, address changes cannot be guaranteed once processing or shipment has begun.
We may be unable to modify an address after an order has been handed over to the shipping carrier.
8. Delayed or Missing Shipments
Although we aim to deliver orders within the estimated timeframe, delays may occur because of carrier operations, severe weather, public holidays, incorrect addresses, or other unforeseen circumstances.
If your order has not arrived within the estimated delivery window, please contact us with your order number so we can help review the shipment status.
If a shipment is confirmed lost or fails to arrive, we will work with the relevant carrier and explain the available resolution in accordance with applicable consumer protection laws.
Nothing in this policy limits your statutory rights regarding delivery.
9. Incorrect or Damaged Orders
If your order arrives damaged, defective, or different from what you purchased, please contact our customer support team with your order number and a description of the issue.
Where helpful, we may request photographs to assess the problem and determine an appropriate resolution.
We will handle such cases in accordance with our Return and Refund Policy and applicable consumer protection laws.
Your statutory rights are not affected by this policy.
10. Contact Information
If you have questions about shipping, delivery estimates, tracking, or an existing order, please contact us using the details below.
Store Name: Zexcarts
Phone: +44 7862 688216
Email: info@zexcarts.com
Business Address: 40 Call Ln, Leeds LS2 7EW, United Kingdom
Website: https://zexcarts.com/
Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM UK time
Saturday–Sunday: Closed
Our customer support team will assist with shipping-related enquiries during our published business hours.
Thank you for shopping with Zexcarts.
