Terms of Service
Welcome to Zexcarts. These Terms of Service explain the rules and conditions that apply when you access our website, browse our products, or place an order.
By using our website or making a purchase, you agree to these terms, subject to applicable laws. Please review them carefully before placing an order.
1. About Zexcarts
Zexcarts is an online retailer offering men’s fashion and apparel, including blazers, suits, formalwear, and other clothing items.
Our business contact information is provided below.
Business Name: Zexcarts
Phone: +44 7862 688216
Email: info@zexcarts.com
Business Address: 40 Call Ln, Leeds LS2 7EW, United Kingdom
Website: https://zexcarts.com/
For questions about products, orders, payments, shipping, or returns, please contact our customer support team using the information above.
2. Products and Availability
We make reasonable efforts to ensure that product descriptions, images, sizes, colors, materials, and other details on our website are accurate.
Actual product colors and appearance may vary slightly depending on your device, screen settings, and lighting conditions.
All products are subject to availability. If an item becomes unavailable after an order has been placed, we will contact the customer and explain the available options.
Customers are encouraged to review product descriptions, sizing information, materials, and care instructions before completing a purchase.
3. Orders and Order Confirmation
When placing an order, customers must provide accurate and complete billing, shipping, and contact information.
After an order is submitted successfully, an order confirmation email will be sent to the email address provided at checkout.
An order confirmation does not guarantee that an item can be shipped in every circumstance. If an order cannot be fulfilled because of an inventory issue, pricing error, address problem, or suspected unauthorized transaction, we may contact the customer to resolve the issue or cancel the order where appropriate and legally permitted.
If payment has already been collected for an order that we cancel, any applicable refund will be issued to the original payment method.
Nothing in this section affects your statutory consumer rights.
4. Pricing and Payment
All prices are displayed in the currency shown on the relevant product page or at checkout. Customers should confirm the applicable currency and total order amount before completing a purchase.
Available payment methods are displayed at checkout. Payments are processed through the payment providers offered on our website and may be subject to their applicable terms and security procedures.
Customers are responsible for providing accurate billing information and using a payment method they are authorized to use.
If a pricing or payment error occurs, we will review the issue and contact the customer when necessary to determine an appropriate resolution.
Any applicable delivery charges, taxes, or additional fees will be displayed at checkout where required.
5. Shipping and Delivery
Zexcarts offers delivery within the United Kingdom, subject to the destinations available at checkout.
Free standard shipping is available on eligible UK orders where the offer is displayed and applicable at checkout.
Our estimated shipping timeline is:
Order Processing Time: 1–2 business days.
Shipping Transit Time: 3–5 business days.
Estimated Total Delivery Time: 4–7 business days.
Orders are generally processed Monday through Friday, excluding public holidays.
Our estimated order cut-off time is 6:00 PM UK time, Monday through Friday.
Delivery estimates are not guaranteed and may vary because of carrier delays, weather conditions, public holidays, address issues, or other circumstances beyond our reasonable control.
Tracking information will be provided when available after an order has been dispatched.
Customers should ensure that their shipping address is accurate and complete when placing an order. Please contact us promptly if you notice an error.
For more information, please review our Shipping Policy.
Nothing in these terms removes our legal obligations regarding delivery.
6. Returns and Refunds
We aim to provide a clear and straightforward return process.
Our standard return conditions are:
Return Period: Our standard return policy allows eligible return requests within 30 days of delivery.
Item Condition: For eligible change-of-mind returns, items should be unworn, unwashed, unused, and in their original condition, with original tags attached and packaging where applicable.
Return Authorization: Customers should contact info@zexcarts.com before sending an item back.
Return Shipping Costs: Customers may be responsible for return shipping costs for eligible change-of-mind returns. We will explain the applicable arrangements when a return is authorized.
Defective or Incorrect Items: We will handle damaged, defective, or incorrectly supplied items in accordance with our published policy and applicable consumer protection laws.
Refund Processing: Once a refund is approved, we aim to process it within 7 business days. The time required for the refund to appear in an account may depend on the customer’s bank or payment provider.
For online purchases, UK consumers may have statutory cancellation rights, generally including a 14-day period after receiving goods to notify the retailer of cancellation, subject to legal exceptions. Additional rights may apply to faulty, misdescribed, or incorrectly supplied goods.
Our 30-day return policy does not replace or restrict any statutory rights you may have.
Please review our Return and Refund Policy for full eligibility requirements and return instructions.
7. Damaged, Defective, or Incorrect Items
If an order arrives damaged, defective, or different from the item purchased, please contact our customer support team as soon as reasonably possible.
Include your order number and a description of the issue. Photographs of the product or packaging may be requested to help us assess the situation.
We will review the information and explain the available resolution, which may include a repair, replacement, refund, or return shipping assistance, as appropriate under applicable law.
Any reporting timeframe will be applied consistently with your statutory consumer rights.
8. Product Care
Customers should follow the care instructions provided on garment labels or product pages.
To the extent permitted by applicable law, Zexcarts is not responsible for damage resulting from improper washing, drying, bleaching, ironing, alterations, or other misuse.
This provision does not limit rights relating to defective products or other protections that cannot legally be excluded.
9. Intellectual Property
Website content, including original text, logos, graphics, and designs, may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially use protected website content without appropriate authorization from the relevant rights holder.
Third-party trademarks, product images, and other materials remain the property of their respective owners.
10. Third-Party Services
Our website may use third-party services to support payment processing, shipping, website hosting, security, customer communications, and analytics.
Your use of third-party services may also be subject to the relevant provider’s terms and privacy policies.
We encourage customers to review the policies of third-party services when using those services.
11. Acceptable Website Use
Customers agree to use our website lawfully and provide accurate information when placing orders.
You must not use our website to engage in fraudulent activity, interfere with website operations, attempt unauthorized access, introduce malicious code, or violate applicable laws.
We may take reasonable measures to protect our website, customers, and business against suspected fraud, abuse, or unauthorized activity.
12. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by law.
To the extent permitted by applicable law, Zexcarts is not liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances outside our reasonable control.
These terms do not affect your statutory rights as a consumer, including rights relating to faulty or misdescribed goods and delivery obligations.
13. Governing Law
These Terms of Service are subject to the laws and regulations applicable to the transaction.
Any governing-law provision will be interpreted consistently with mandatory consumer protection requirements. Nothing in these terms is intended to remove consumer protections that apply under the law.
14. Changes to These Terms
We may update these Terms of Service to reflect changes in our business operations, website features, or applicable legal requirements.
Updated terms will be published on this page with a revised effective date.
Changes will apply as permitted by applicable law and will not retroactively remove rights that customers have already acquired.
We encourage customers to review this page periodically.
15. Contact Information
If you have questions about these Terms of Service, an order, payment, shipping, or a return, please contact us.
Business Name: Zexcarts
Phone: +44 7862 688216
Email: info@zexcarts.com
Business Address: 40 Call Ln, Leeds LS2 7EW, United Kingdom
Website: https://zexcarts.com/
Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM UK time
Saturday–Sunday: Closed
We will review your inquiry and provide assistance as appropriate.
Thank you for shopping with Zexcarts.
