Payment Policy
At Zexcarts, we aim to provide a simple and secure checkout experience. This Payment Policy explains the payment methods available on our website, how payments are processed, and what customers should know before completing an order.
1. Accepted Payment Methods
Zexcarts offers the payment methods displayed at checkout. These may include:
PayPal
Credit and Debit Cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club, where supported by our payment processor.
Available payment methods may vary depending on the order, customer location, and payment provider.
Please check the options displayed at checkout before placing your order.
2. Payment Currency
Product prices and the applicable payment currency are displayed on our website and at checkout.
Customers should confirm the final order total and currency before completing payment. Their bank or payment provider may apply currency conversion fees or other charges where applicable.
3. Payment Processing
Payments are processed through the payment service selected at checkout.
When paying through PayPal, customers may be redirected to PayPal or asked to sign in to their PayPal account to authorize the transaction.
When paying by credit or debit card, the transaction is processed through the relevant payment processor.
A payment may require additional verification or authorization from the payment provider or card issuer.
An order is considered successfully paid once the payment has been authorized or confirmed according to the payment method used.
4. Payment Security
We use third-party payment services to process transactions.
Payment information is handled according to the security procedures and privacy policies of the relevant payment provider.
Zexcarts does not intentionally store complete payment card numbers on its own systems. The information collected and processed depends on the payment method and provider.
Customers should ensure that their payment details are accurate and use only payment methods they are authorized to use.
5. Order Confirmation
After a successful order submission, customers should receive an order confirmation email containing relevant order details.
If you do not receive a confirmation email, please check your spam or junk folder before contacting our customer support team.
If your payment was deducted but you did not receive an order confirmation, please contact us with the transaction details available to you. Do not send your full card number or password by email.
6. Payment Declines and Failed Transactions
A payment may be declined because of incorrect payment details, insufficient funds, bank restrictions, security checks, or other reasons determined by the payment provider or card issuer.
If your payment fails, please verify your payment details or contact your bank or payment provider.
You may also choose another payment method available at checkout.
Zexcarts cannot override a payment decision made by a bank, card issuer, or payment provider.
7. Shipping Charges
Free standard shipping is available on eligible orders where the offer is displayed at checkout.
Any applicable additional shipping charges or other fees will be shown before you complete your purchase.
Please review the final order total carefully before submitting your payment.
8. Cancellations and Refunds
Order cancellation requests are subject to the order’s processing and dispatch status and applicable consumer protection laws.
Where a cancellation or refund is approved, the refund will generally be issued to the original payment method.
Refund processing times may vary depending on the payment provider and the customer’s bank.
For complete information about return eligibility, cancellation rights, and refund procedures, please review our Return and Refund Policy.
Nothing in this policy limits any statutory rights available to consumers.
9. Unauthorized Transactions
If you believe a transaction was made without your authorization, contact your bank or payment provider promptly.
Please also contact Zexcarts if the transaction appears to relate to an order placed through our website.
We may request relevant order information to help investigate the matter. Never share your full payment card number, PIN, password, or security code with us by email.
10. Pricing Errors
We make reasonable efforts to ensure that product prices and order totals are accurate.
If an error is identified before an order is fulfilled, we may contact the customer to explain the issue and discuss the available options, subject to applicable law.
If an order is cancelled after payment has been collected, any applicable refund will be issued to the original payment method.
11. Contact Information
If you have questions about payments, transaction status, order confirmation, or refunds, please contact us.
Business Name: Zexcarts
Website: https://zexcarts.com/
Email: info@zexcarts.com
Phone: +44 7862 688216
Business Address: 40 Call Ln, Leeds LS2 7EW, United Kingdom
Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM UK time
Saturday–Sunday: Closed
Thank you for shopping with Zexcarts.
