1. What is Zexcarts?
Zexcarts is an online fashion store offering a selection of men’s clothing, including blazers, formalwear, and other smart styles.
2. Where does Zexcarts deliver?
We currently deliver orders within the United Kingdom.
3. How long does delivery take?
Our estimated total delivery time is 5–10 working days.
This includes:
- 2–3 working days for order handling
- 3–7 working days for transit after dispatch
Delivery times are estimates and may vary depending on the delivery location and carrier.
4. What time is the order cut-off?
Our daily order cut-off time is 5:00 PM UK time.
Orders placed after the cut-off time may be processed on the next working day.
5. Which days do you process orders?
Orders are processed and dispatched Monday through Friday.
Orders are not normally processed or dispatched on Saturday and Sunday.
6. How can I pay for my order?
We currently accept:
- PayPal
- Credit cards
- Debit cards
Available card types may include Visa, Mastercard, American Express, Discover, JCB, and Diners Club.
Available payment options are shown during checkout.
7. Can I return my order?
Yes. We accept eligible returns within 30 days of delivery.
Returned products must meet the conditions described in our Return & Refund Policy.
8. Can I return a non-defective product?
Yes. Eligible defective and non-defective products can be returned within the 30-day return period, provided they meet our return conditions.
9. Can I exchange an item?
Yes. We accept exchanges for eligible products within the applicable return period, subject to product availability.
10. Is there a restocking fee?
No. We do not charge a restocking fee for eligible returns.
11. How do I request a return?
Please contact us before sending your item back.
Include:
- Your name
- Order number
- Email address
- Reason for the return
- Photos if the product is damaged or defective
We will provide the appropriate return instructions.
12. How long does a refund take?
Eligible refunds are processed within 7 days after the returned item has been received and reviewed.
The time for the refund to appear in your account may vary depending on your bank or payment provider.
13. Where will my refund be sent?
Approved refunds are issued to the original payment method used for the purchase.
14. What should I do if I receive a damaged or defective item?
Please contact us as soon as possible with your order number and photographs of the issue.
We will review the matter and provide an appropriate resolution according to our Return & Refund Policy.
15. Can I change my delivery address after placing an order?
If you notice an error in your delivery address, contact us as soon as possible.
We will try to assist, but changes may not be possible once an order has been processed or dispatched.
16. Will I receive tracking information?
Where tracking information is available, it may be provided after your order has been dispatched.
Tracking updates may take some time to appear after the carrier receives the shipment.
17. What should I do if my order is late?
If your order has not arrived within the estimated delivery period, contact us with your order number.
We will review the delivery status and, where applicable, assist with investigating the shipment.
18. How can I contact Zexcarts?
You can contact us using the following details:
Store Name: Zexcarts
Email: info@zexcarts.com
Phone: +44 7862 688216
Address: 40 Call Ln, Leeds LS2 7EW, United Kingdom
Customer Services Hours:
Open Monday–Friday 9:00 a.m.–6:00 p.m.
Closed Saturday and Sunday.
